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Drivers
What is driving a score?
Pick a dimension to see which groups account for its negative, neutral, or positive responses.
Action & Risk Mindset28% of responses are negative (1–2) across the organization. Highest: Customer Service at 34%, +6 pts above the org.
GroupResponse mix · gold line = org negative shareNegativevs. orgShare of org's negative
Customer Service (25)34%+6 pts17% vs. 14% of responses
Operations (26)32%+4 pts17% vs. 15% of responses
Sales/Marketing (30)30%+2 pts18% vs. 17% of responses
Research and Development (23)29%+1 pts14% vs. 13% of responses
Finance (18)29%+1 pts10% vs. 10% of responses
Human Resources (24)24%−3 pts12% vs. 14% of responses
IT (23)21%−7 pts10% vs. 13% of responses
Combined (small groups) (7)7%−20 pts1% vs. 4% of responses